– RIGHT OF WITHDRAWAL  

Erasmus Life españa con hola trip  adheres to the sales conditions set out in Book IV of the RDL 1/2007 General Law for the Defense of Consumers and Users, especially in reference to Title II, Articles 159 and 160.

Pursuant to Article 103 (l) of Royal Legislative Decree 1/2007, of November 16, approving the consolidated text of the General Law for the Defence of Consumers and Users and other complementary laws, the Right to withdraw from contracts relating to the provision of accommodation services for purposes other than housing, transport of goods, rental of vehicles, food or services related to leisure activities, if the contracts provide for a specific date or execution period.

Regarding the transport of persons, according to article 93 k) of Royal Legislative Decree 1/2007 approved by the Consolidated Text of the General Law for the Defense of Consumers and Users the regulation of distance sales (except of article 98.2) does not apply to passenger service contracts. As a result of the reservation of passenger transport services, the right of withdrawal does not apply. Thus, if the User expresses his / her willingness to cancel the contracted tickets, the cancellation conditions of the company in question shall apply.

At any time the User or  Consumer can withdraw from the services requested or contracted, being entitled to the refund of the amounts that have been paid, whether it is the total price or the deposit previously foreseen, but he/she must indemnify the agency for the following concepts:

1) In the case of travel packages of 1 day (without overnight stay):

    Cancellations made before 72 hours of the start of the trip will be entitled to a refund of 75% of the amount.

    Cancellations made between 72 and 48 hours before the start of the trip, will be entitled to a refund of 25% of the amount.

    Cancellations made between 48 and 24 hours before the start of the trip, will be entitled to a refund of 5% of the amount.

    Cancellations made during the last 24 hours before the start of the trip will be entitled to a 0% refund of the amount.

    In the event that the user does not show up at departure, the consumer and user is obliged to pay the total amount of the trip, paying, where appropriate, the outstanding amounts unless otherwise agreed between the parties.

    In the event that the travel package is subject to special economic conditions of contracting, such as ships or special fares, cancellation costs shall be established in accordance with the conditions agreed between the parties.

    COVID-19: By booking an activity with Erasmus life españa, the purchaser of the trip accepts that the temperature will be taken before departure from Valencia or Murcia . In the case that the temperature is higher than 37.5°C you will not be allowed to attend the trip/activity. In this case it will be considered as a no-show at the departure and the consumer will not have any right to a refund. It is the responsibility of the consumer to ensure that he/she is in a healthy state to travel.

    Cancellation percentages are calculated on the total amount of the product purchased, regardless of the amount paid as a deposit or in advance. The bank fee is non-refundable.

    Tickets (places) are personal and non-transferable, so each person must travel with the ticket corresponding to his or her name. From the time the purchase was made, changes to the names can only be made by paying the management fees corresponding to each trip. Prior to each trip/activity, the traveler will be asked for his or her passport or national identity card and if the name on the ticket does not match that of the passport or ID card, they will not allow them to take part in the trip.

    Cancellations, name changes and travel changes must be requested via e-mail to info@erasmuslife.com. Any other communication channels like Facebook, Instagram, WhatsApp or phone are not accepted.

    Any request for cancellation, name change or travel change can be done until 48h before the start of the trip. Requests received outside of office hours (after 19:00; Friday after 18:00 – office closing time), or during non-working days (weekends and public holidays in Spain), will be considered as received on the next business day at 10:00 (office opening time).

    In order to change the trip, the corresponding costs and management expenses will have to be paid.

2) In the case of travel packages of more than 1 day and with over night stays, the following relationship shall be followed between the management costs, the cost of cancellation the days from the date of receipt of the withdrawal information and the date of the start of the trip:

    • Cancellations made before 15 days of the start of the trip will be entitled to a refund of 75% of the amount.

    • Cancellations made between 14 and 10 days before the start of the trip, will be entitled to a refund of 50% of the amount.

    • Cancellations made between 9 days and 72 hours before the start of the trip, will be entitled to a refund of 5% of the amount.

    • Cancellations made between 71 and 0 hours before the start of the trip will be entitled to a 0% refund of the amount.

    • In the event that the user does not show up at departure, the consumer and user is obliged to pay the total amount of the trip, paying, where appropriate, the outstanding amounts unless otherwise agreed between the parties.

    • In the event that the travel package is subject to special economic conditions of contracting, such as ships or special fares, cancellation costs shall be established in accordance with the conditions agreed between the parties.

    • COVID-19: By booking an activity with Hola Trip (Erasmus life), the purchaser of the trip accepts that the temperature will be taken before departure from Valencia . In the case that the temperature is higher than 37.5°C you will not be allowed to attend the trip/activity. In this case it will be considered as a no-show at the departure and the consumer will not have any right to a refund. It is the responsibility of the consumer to ensure that he/she is in a healthy state to travel.

Cancellation percentages are calculated on the total amount of the product purchased, regardless of the amount paid as a deposit or in advance. The bank fee is non-refundable.

Tickets (places) are personal and non-transferable, so each person must travel with the ticket corresponding to his or her name. From the time the purchase was made, changes to the names can only be made by paying the management fees corresponding to each trip. Prior to each trip/activity, the traveler will be asked for his or her passport or national identity card and if the name on the ticket does not match that of the passport or ID card, they will not allow them to take part in the trip.

Cancellations, name changes and travel changes must be requested via e-mail to info@ erasmuslife.com . Any other communication channels like Facebook, Instagram, WhatsApp or phone are not accepted.

Any request for cancellation, name change or travel change can be done until 7 days before the start of the trip. Any request received outside of office hours (after 19:00; Friday after 18:00 – office closing time), or during non-working days (weekends and public holidays in Spain), will be considered as received on the next business day at 10:00 (office opening time).

In order to change the trip, the corresponding costs and management expenses will have to be paid.

Management Expenses:

    • 2 – 6 day trips: 12€

    • Trips of more than 7 days: 20€

– DOCUMENTATION

All travellers, without exception (including children) must carry their personal documentation, whether passport or ID, according to the laws of the country or countries visited, as well as parental permits, visas, driver’s license and health documentation corresponding, if any. Also, in the event that the Traveler has booked an air ticket in relation to which it is necessary to prove the residence before boarding, and it has not been possible to validate, he or she must carry with them a valid D.N.I. or Passport (in case of non-Spanish nationality) as well as the original, valid Registration Certificate. The Agency declines all responsibility in relation to the lack of, error in or defect of such documentation, although it undertakes to help in the management of the best possible solution, but being on behalf of the Traveler any expense that arises for this reason.

– REGULATION

Travel packages will be governed by the provisions of the contract in accordance with current legislation, and in particular with the Fourth Book of Royal Legislative Decree 1/2007, of November 16, regulator of travel packages

– PREVIOUS INFORMATION

Prior to signing the travel package contract, the Traveler has had, at his or her disposal to use for information and consultation, the Budget provided by the Agency with the particular, general and, where appropriate, special conditions of this trip, with which he or she knows and has expressly accepted in their entirety.

– DATA PROTECTION

We need to manage and process your personal data in order to be able to offer you our tourist services.

In compliance with the provisions of the General Regulations of May 25th, 2018, protection of Personal Data (“GDPR”) we inform the User that, after the completion of the Customer Register, their personal data will be stored in mechanized files owned by NEVESTEX S.L.

These files are registered with the Spanish Data Protection Agency (AEPD) and the entire process of obtaining, storing and maintaining are subject to the corresponding security mechanisms as established by law.

This data is obtained in order to be able to provide the User with our services, give them processing (management and collection of the products and services purchased), logistics management of travel, traceability of the data for accounting, AEAT, hotels, hostels, possible statistics and sending information and advertising about Smart Insiders offers, promotions and recommendations when you tell us to do so.

In the event that the User wishes to contract the products and services offered to him/her on our website, Hola trip or Erasmus life  must communicate to the companies, suppliers or organizers thereof, their personal data: first and last name and passport number/ID, which are absolutely essential to be able to process the reservation; and those of an optional nature that reflect your preferences for the specific and appropriate provision of the contracted service.

Taking into account the value of all personal data, all the Brands that make up the NEVESTEX S.L Group express their interest and respect for offering adequate treatment of the information available to the client and to ensure their interests before the suppliers who provide the tourist services.

Likewise, it is understood that the data that the User has voluntarily registered is truthful, and for the purposes of the provisions of Article 34(e) GDPR, he or she implicitly consents to the contracting of the service or in complaints to it, so that we can transfer your data to the recipients and in the above terms and conditions, to any country in the world, even to those who do not offer a level of protection comparable to that required by the GDPR.

- IMAGE RIGHTS

The participant gives his/her consent and accepts that Hola trip (Erasmus life), has the rights to use and exploit the photographs or video-graphic material and authorises the right to use, exploit, record, reproduce, communicate, distribute to the public, sell, assign, display and present publicly on the portal and in other media this material, as well as authorising Hola trip Erasmus life , to make any modifications to it that it considers appropriate.